Boutique Serviced Apartment

Frequently Asked Questions

How long can I rent your apartments for?

We have four types of rates, namely: daily, weekly, monthly and yearly rates. In essence, House By The Pond operates as a serviced apartment with the flexibility of a hotel which means that our guests can stay with as for as long as they wish. Therefore, there is a great deal of flexibility in our bookings and reservations. The longer our guests stay the less our guests pay. This is essence of our service.

What is the booking procedure?

By completing the booking enquiry form on our website, an automatic email will be forwarded to our reservations team who will contact you within 24 hours. You can also contact the team directly by telephone, the details of which are available on the website. Alternatively email reservations with your requests.

How do I pay for my apartment?

We accept payments by Cash, Credit or Debit cards and Bank Transfer and Cheque. Full Payment on the previously agreed rate upon arrival is preferable. However, you may make partial payment upon arrival and full payment upon checkout.

Do you accept credit cards?

American Express, Mastercard, Switch/Maestro, Visa, Dinner’s Club International

Do you require a security deposit?

One month security deposit is required for a monthly contract and two Months Security Deposit is required for a yearly contract. Please note that deposit payment in cash will be immediately returned in cash upon checkout and deposit payment by credit card may take up to a month for the bank to process. [This is the standard banking procedure in Thailand]

Cancellation Policy

We have a very flexible cancellation policy and the process of cancellation is very straightforward. Our guests are free to cancel their bookings at anytime without any costs.

*Please note that if you have booked to stay with us for a week [weekly rate] and wish you check out early then the daily rates would apply in place of the weekly rate. Please note that if you have booked to stay with us for a month [monthly rate] and wish to check out early then the weekly rates would apply in place of the monthly rate.


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